Changes in this version (27.10.2026): Protection can now also be bought on rescuno.com through Stripe (section 5), the right of withdrawal is new (section 6), and complaints and out-of-court dispute resolution are described in more detail (sections 13 and 15). The terms for Protection bought in the app have not changed.
1. Who provides the service
The RESCUNO app is provided, and the Protection plan is sold (in the app and on rescuno.com), by naSpotted spółka z ograniczoną odpowiedzialnością, al. Jana Pawła II 43A/37B, 01-001 Warszawa, Poland, KRS 0001255909, NIP 5273228667, REGON 545316965. Contact: kontakt@rescuno.com, phone and WhatsApp +48 532 297 509.
RESCUNO is not affiliated with Meta Platforms, Inc. Instagram and Facebook are trademarks of Meta Platforms, Inc. RESCUNO is not affiliated with TikTok either.
2. What is free
Without a subscription you can check suspicious messages (5 a month), use the first ten minutes list and the account hardening steps, ask for a free case assessment (a person answers within 24 hours) and contact us on WhatsApp or by email.
3. The Protection subscription
Protection is a monthly or yearly subscription. You can buy it in the app (section 4) or on rescuno.com (section 5). The scope, the waiting period and the benefits are the same wherever you buy it.
Protection includes Mail Guard (section 8), account recovery within the subscription or a recovery discount (section 7), an evidence file, a data breach alert for connected email addresses, chat with the Guardian AI assistant, hard cases taken over by a person from 9:00 to 21:00 Polish time with a reply-time guarantee (section 9), reminders, unlimited message checks and priority for case assessments (within 4 working hours).
Protection is a service, not insurance. We are not an insurance company and we pay no compensation or other cash benefits. We do not guarantee that Meta (Instagram, Facebook) or any other platform will restore an account: only the platform decides. We commit to acting with due care.
4. Buying in the app (App Store, Google Play)
In the app you buy Protection through the App Store or Google Play. The price is shown in the app before you buy, in your store's currency. The store may offer new subscribers a free trial (7 days); after it the subscription becomes paid unless you cancel before the trial ends.
The subscription renews automatically until you cancel it. The store (Apple or Google) charges and settles payment on its own terms. Cancel in your store account's subscription settings, at least 24 hours before the current period ends. Refunds for store purchases are handled by the store.
5. Buying on rescuno.com
Prices and currency. Protection bought on the website costs PLN 29.99 a month or PLN 299 a year; when paying in euro, EUR 7.99 a month or EUR 79 a year. You see the currency before you pay. These are final prices: we add no fees. If your card or account is in another currency, your bank or card issuer does the conversion. There is no free trial on the website.
How the contract is made. You choose a plan, give your email address and the name of the account (@handle) to be covered, accept these terms by ticking a checkbox, and pay on the Stripe Checkout payment page (card or another method shown there). Payments are handled by Stripe Payments Europe, Limited (Ireland). The contract is made, and Protection starts, when the payment is confirmed. We show the subscriber panel link on the page right after payment and send the purchase confirmation, with a link to these terms, to the email address you gave.
Payment and renewal. You pay in advance for the whole period (a month or a year). The subscription renews automatically for another period of the same length, and Stripe then charges the same payment method, until you cancel. If a renewal payment fails, we retry for a few days and tell you by email; if it still fails, the subscription lapses. We announce a price change by email at least 30 days before the renewal it applies to; the new price applies only from that renewal, and until then you can cancel.
How to cancel. You can cancel at any time in the Stripe customer portal, linked from the subscriber panel, or by writing to kontakt@rescuno.com from the address you used to buy. If you cancel before the renewal date, no further payment is taken. Protection runs until the end of the paid period and then lapses. We act on a cancellation sent by email without delay and confirm it by email; if your message arrived before the renewal date and a charge was still taken, we refund it in full. We do not refund the unused part of a paid period, unless you withdraw from the contract (section 6) or the law says otherwise.
Covered account. The account given at purchase is the assigned account for section 7. To change it, write to us by email, at most once every 30 days.
6. Right of withdrawal (website purchases)
If you are a consumer, you can withdraw from a contract made on the website without giving a reason within 14 days of the day it was made (art. 27 of the Polish Consumer Rights Act). The same right applies to a natural person running a sole business when the contract is not of a professional nature for them (art. 38a). For purchases in the app, refunds are handled by the store (section 4).
Starting the service within the 14 days. Protection starts right after payment. When you buy, by ticking a separate checkbox you ask us to start the service before the withdrawal period ends, and you acknowledge that if you withdraw, you will pay for Protection provided up to the day of withdrawal.
What you pay if you withdraw. The amount is proportional to the time Protection was active (art. 35): the price of the paid period times the number of days from the contract until the day of withdrawal, divided by the number of days in the period (a year counts as 365 days). Example: on the yearly plan, if you withdraw on day 10 you pay 10/365 of the yearly price and we refund the rest. We charge no other fees or costs.
What about account recovery during those 14 days? The waiting period runs for the first 30 days after the first payment (section 7), so during the withdrawal period account recovery is not covered by Protection, and withdrawing involves no charge for recovery. If during that time you order a paid account recovery from us, you do so under a separate contract with its own payment and withdrawal terms. Withdrawing from Protection does not change that contract.
How to withdraw. Send a statement by email to kontakt@rescuno.com or by post to the address in section 1. It is enough to send it before the deadline. You can use this model: "I withdraw from the contract for the RESCUNO Protection service made on [date]. Name, email address used to buy, covered account, date, signature (paper version only)". We confirm receipt by email.
Effects of withdrawal. The subscription ends at once and does not renew. We refund the amount due to you within 14 days of receiving your statement, using the same payment method used to buy, unless you expressly agree to another; the refund costs you nothing.
The right of withdrawal applies to making the contract. An automatic renewal is not a new contract. If you buy Protection on the website again after your subscription lapsed or was cancelled, that is a new contract and you again have 14 days to withdraw.
7. Account recovery within Protection
This is a service performed by people within the subscription, not insurance: we pay no money, we run the case. The price of recovering a private account outside the subscription is PLN 1999 (the reference value). The rules are the same for Protection bought in the app and on the website.
- Yearly plan, private account: recovery at no extra charge.
- Monthly plan, private account: PLN 200 off for every paid month of an unbroken subscription, up to PLN 1999 (from the 10th paid month recovery is at no extra charge). A yearly payment counts as 12 months.
- Business account, Page, ad account, Business Manager: 30% off the quoted price, on either plan.
Conditions:
- Waiting period: the incident (ban, block, takeover) must happen at least 30 days after the first payment. The free trial does not count.
- The subscription must be active on the day of the incident, and the incident must happen after the first payment. A lapsed subscription breaks the run: counting starts again.
- The covered account is the one assigned to Protection in the app, or given at purchase on the website, at least 30 days before the incident. The assigned account can be changed at most once every 30 days. If no account is assigned, we decide on coverage from proof of ownership.
- One case with a benefit from this section per 12 months, counted from the day of the previous request with a benefit.
- We do not guarantee the outcome: the platform decides. We commit to running the case with due care. A case closed without recovery uses the benefit. The same account blocked again within 30 days of closing is the same case.
- Accounts blocked for a real breach of the platform's rules usually cannot be recovered. We say so in the free assessment; then we do not run the case and the benefit is not used.
- The benefit has no cash value and cannot be transferred to another person or account.
Cases without a benefit from this section are run under a separate contract and offer, sent by email. We charge for such a service neither in the app nor within the Protection plan.
8. Mail Guard
You can connect a Gmail or Outlook mailbox (up to 3) by signing in with Google or Microsoft. You never give us your email password. Mail Guard reads only messages about social media accounts: from Instagram, Facebook and Meta, or pretending to be them. It checks whether a message came from Meta's servers, warns you with a notification about scams and genuine alerts, and saves genuine notices about your account to your evidence file.
The assessment is support, not a guarantee: when in doubt, we say it cannot be confirmed. You can disconnect at any time in the app. When Protection lapses, Mail Guard is paused, and after 7 days the mailbox is disconnected and access revoked.
9. Reply-time guarantee
When we hand a matter to a person, we give the time they will reply by (chat), or the deadline for assessing a subscriber's case (4 working hours). If the first reply from a person comes later, we extend your Protection by 30 days free of charge: through the store for app purchases, and by moving your next payment date 30 days later for website purchases. At most once every 30 days and twice in 12 months; not during the free trial, not for an escalation you closed before the deadline, and not during an outage at Apple, Google or Microsoft.
10. Chat: AI and a person
Replies marked "Guardian · AI" are written by an artificial intelligence model. They may contain mistakes and are not legal advice. Replies from a person are signed with a name.
We never ask for passwords, two-factor codes or backup codes. Do not type them in the app.
11. Rules of use
You may not use the app or Protection to take over other people's accounts or mailboxes, to get around platform security, to give false information in a request, or to harass anyone. We may block access to the chat and Mail Guard for a serious breach of these rules.
12. Liability
We are liable for performing the services in these terms with due care. We are not liable for decisions of the platforms (Instagram, Facebook, TikTok) or for the results of actions taken against our guidance. Nothing in these terms limits the rights consumers have by law, including their rights when a service does not conform to the contract.
13. Complaints
Send complaints about the app, Protection or a website payment to kontakt@rescuno.com or by post to the address in section 1. Say what it is about, give the email address used to buy or in the app, the covered account and what you expect. We answer within 14 days of receiving the complaint, by email or post. If a consumer gets no answer within that time, the complaint is deemed accepted. Complaints about App Store and Google Play payments are handled by Apple or Google.
14. Account and data
You can delete your app account at any time in the Me tab; mailbox connections are removed and email access revoked too. Deleting the account does not cancel a subscription bought on the website: cancel it as described in section 5. How we process data is described in the app privacy policy.
15. Changes, law and disputes
We announce changes to these terms 14 days in advance in the app, and by email to subscribers who bought Protection on the website. If you do not accept a change, you can cancel before it takes effect. A change never worsens the recovery terms for incidents that happened before it takes effect.
Polish law applies. A consumer living in another country keeps the protection given by the mandatory laws of their country of residence.
Consumers may use out-of-court dispute resolution: free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or a consumer organisation, mediation, or the permanent consumer arbitration court at the regional Trade Inspection office (Inspekcja Handlowa). Consumers in other European Union countries can contact the European Consumer Centre in their country. More information: prawakonsumenta.uokik.gov.pl. Taking part in out-of-court proceedings is voluntary for both parties.